Grievance Redressal

Last updated: 03 Oct 2026

We want every learner to have a smooth experience. If something has gone wrong — a payment issue, access problem, certificate query, or a concern about our content — here is how to raise it and how we will handle it.

Step 1 — Contact support

Email info@arthkatha.com or WhatsApp +917439088988 with your registered email, order ID (if any) and a clear description. Most issues are resolved here within 1–2 working days.

Step 2 — Escalate as a grievance

If you are not satisfied with the response, reply to the same thread with the subject line “Grievance”. Your complaint will be reviewed personally by the founder. We acknowledge every grievance within 48 hours and aim to resolve it within 15 working days.

What we can and cannot help with

• We can help with: payments, refunds under our Refund Policy, course access, certificates, account and privacy requests, and feedback on content accuracy.
• We cannot advise on any investment or trade — ArthKatha is education-only and not a SEBI-registered intermediary. Complaints about a broker, adviser or listed company should be raised with that entity or through SEBI’s SCORES portal.

Grievance officer

ArthKatha (a unit of Avishek Saha, Proprietor — Marketix Digital)
Suit No. 5, 5th Floor, Gate No. 3, 18 Rabindra Sarani, Kolkata — 700001, West Bengal, India
info@arthkatha.com