Help Center

Help Center

How can we help?

Almost every question is answered below — instantly. Can’t find yours? WhatsApp us (button at bottom right) or email support@arthkatha.com.

🎬 Courses & Learning

How do I start the free Starter Pack?
Go to the Starter Pack page, fill in your name and number, and check your email. Then log in with Google or Facebook — Module 1 is waiting in your dashboard.
Why is the next module locked?
Modules unlock in order: you must pass the previous module’s quiz (60% or higher) first. This is by design — it’s how the certificate stays meaningful. You get 3 attempts per quiz.
I failed a quiz 3 times. What now?
Rewatch the module’s episodes — the answers are all there (each question even tells you which episode it’s from). Then email support@arthkatha.com and we’ll reset one attempt for you.
Videos are not playing. What do I do?
1) Check your internet speed. 2) Refresh the page. 3) Try another browser or an incognito window. 4) Videos only play on arthkatha.com — they won’t work if someone shared a direct link. Still stuck? WhatsApp us with the episode number.
Can I download the videos?
No — streaming only, to protect the course. Your access is lifetime, so they’re always here for you. The cheat sheets and workbook PDFs, however, are fully downloadable.
How long do I have access?
Lifetime. Buy once, watch forever — including all future updates to this course.

🏅 Certificate

How do I get my certificate?
Complete all 40 episodes, pass all 7 module quizzes, and pass the final assessment (20 questions). Your Niveshak Certificate generates instantly in your dashboard with a unique ID.
How does certificate verification work?
Every certificate has a unique ID (like AK-BG-2026-00123). Anyone can enter it on our Verify page to confirm it’s genuine — great for sharing on LinkedIn.
My name is wrong on the certificate.
Update your first and last name in your dashboard profile, then email us — we’ll regenerate it with the corrected name.
Is this certificate a professional qualification?
No — it’s a course-completion certificate, not a degree, diploma or license, and it isn’t affiliated with SEBI, NISM, NSE or BSE. It certifies that you completed and passed this course.

💳 Payments & Refunds

Which payment methods do you accept?
UPI, all major credit/debit cards, and netbanking — processed securely by Razorpay. We never see or store your card details.
Money was deducted but I didn’t get access.
This is almost always a payment-gateway delay. Wait 15 minutes and refresh your dashboard. If the order shows “failed”, your bank auto-refunds in 5–7 working days — and you’ll have received an email with a retry link. Still confused? WhatsApp us with your order ID.
How does the ₹499 adjustment work?
If you bought Pehla Kadam (₹499) and upgrade to the Full Course, your ₹499 is fully credited — you pay only the difference. Email us from your registered address and we’ll send your upgrade link.
What is your refund policy?
See our Refund Policy page for the current terms. Refunds, when applicable, are processed to the original payment method in 5–7 working days.
Do you provide a GST invoice?
Yes — an invoice is emailed automatically after every purchase. Need it with your GSTIN? Email us the order ID and GSTIN.

🔐 Account & Login

How do I log in?
Login with your email — wahi email jo signup par diya. (Google login bhi hai; wahi email use karein.) from the Dashboard page. Use the same account every time so your progress stays in one place.
I paid but can’t log in.
Log in with the SAME Google/Facebook account whose email you used at checkout. If you used a different email at payment, write to support@arthkatha.com from that email and we’ll link your purchase.
Can I use the course on my phone?
Absolutely — the whole site is phone-friendly. Tip: add arthkatha.com to your home screen for an app-like experience.
Can I share my account?
Your account is personal — videos carry your ID as a watermark, and shared accounts get flagged automatically. One account, one learner.

🛡️ Trust & Compliance

Do you give stock tips or recommendations?
Never. We are an education-only platform — not SEBI-registered advisors. Anyone offering tips in ArthKatha’s name is a fraud; please report them to grievance@arthkatha.com.
Are the companies in the course real?
No — Sharma Bakery, GrowBharat and every other company are fictional, created for teaching. No live market data is used anywhere in the course.
Who do I contact for a complaint?
Email grievance@arthkatha.com — grievances are acknowledged within 48 hours and resolved within 15 working days.

ArthKatha is an education-only platform — not a SEBI-registered Investment Adviser or Research Analyst. We do not provide stock recommendations, tips or investment advice. All companies used in our courses are fictional, and no live market data is used. Investment in securities market is subject to market risks; past performance is not indicative of future returns. The instructor's NISM certifications are personal qualifications, not a SEBI registration. ArthKatha, a unit of Avishek Saha, Proprietor — Marketix Digital · GSTIN 19CPJPS5110P1Z8 · Suit No. 5, 5th Floor, Gate No. 3, 18 Rabindra Sarani, Kolkata — 700001 · support@arthkatha.com · Grievance: grievance@arthkatha.com